SELECTED ANTECEDENTS OF EMPLOYEE'S TURNOVER INTENTION: THECASE OF JORDANIAN FIVE-STARS HOTELS

Abstract

The focus of this study is on how organization culture, manager attitude, financial incentives, trainingandsatisfaction with work influence employees’ turnover intention at the five stars hotels in Jordan. Multiple regressionwas used to predict employees’ turnover intention and explain the impact of five predictors of employee turnover intention. Correlation was used to compare the relationship of study variables.The results of multiple regressionindicated that financial incentives were the strongest predictor of employees' turnover intention followedbysatisfaction with work, manager attitude, and training.Organization culture was found to have no influence ontheemployees' turnover intention. The combination of the five variables can predict approximately 48 percent of thevariance of employees' turnover intention. Overallinterrelations among the independent variables showed a strongpositive relationship and are positively related to employee turnover intention. Based on the study findings, several recommendations are offered. Finally, the implications for management are discussed